The Products are intended for a general audience. We do not knowingly collect personal information from children under the age of 13. We will delete any personal information collected that we later determine to be from a user younger than the age of 13. If you are a parent or guardian of a child under the age of 13 and you believe he or she has disclosed personal information to us, please contact Customer Service using the contact information below.
RealDefense may obtain various types of personal data about users of the Products and non-customer Site visitors. This data may include:
We also use certain tracking technologies described below to collect, store, or accumulate certain non-personally identifiable information concerning your use of this Site, including your browsing history, preferences, internet addresses, unique identifiers, device types, device location, and other similar information.II. INFORMATION COLLECTED THROUGH SOFTWARE AND SERVICES
When providing the Products we may also collect the following information about your computer or other device, including:
The data collected under this Section II is generally anonymous and aggregated. However, if RealDefense needs to have further information to diagnose certain kinds of problems or to monitor your computer for certain events, RealDefense will ask you for permission to collect this additional information. You may authorize or revoke any authorization to identify you during software installation, or by using the control panel in the particular Product.III. IDENTITY PROTECTION SERVICES
We provide certain Services that allow you to review your credit reports and scores and receive alerts regarding changes to your reports (the “Credit Monitoring Services”). As part of the Credit Monitoring Services, we, or our partner Identity and Credit Services, Inc. (“IDCS”), may ask you for the following types of information:
You will have the opportunity to decline to provide such information when requesting these Services. However, this information is required in order to verify your identity, charge you the agreed upon fees for our Products, and to provide our Products to you, including communicating with third parties as necessary to provide them, such as identification verification companies, consumer reporting agencies, payment validation companies, law enforcement agencies, or other authorized parties. Without such information, we may not be able to provide some or all features of the Products.
By using the Credit Monitoring Services, you authorize IDCS and its agents and employees to obtain various information and reports about you (or about your child that you have enrolled, if applicable) to provide the Products, including, but not limited to, address history reports, name and alias reports, and criminal reports or sex offender reports.
By using the Credit Monitoring Services, you agree that you are providing written instructions and your consent in accordance with the Fair Credit Reporting Act authorizing RealDefense and RealDefense’s service providers, including but not limited to IDCS, to obtain your consumer report information, including your credit information, from the personal credit report maintained by one or more of the three nationwide credit reporting agencies (Equifax, Experian and TransUnion), or any other credit bureau from which RealDefense and its service providers obtains consumer information.IV. RETAINING, STORING, AND ACCESSING YOUR PERSONAL DATA
With respect to the MyCleanID Identity Protection Service, you may correct, amend, delete, or update your personal information by logging into your account at mycleanid.com.
If you need to make any other changes to your account, or to change information related to any of the other Products, via submitting your questions here.
We will retain your information for as long as your account is active and as needed to provide the Products. We will retain and use your information as reasonably necessary to conduct our business, comply with our legal obligations, resolve disputes, and enforce our agreements.V. INFORMATION USAGE
You hereby agree that RealDefense may use the personal data you submit in order to:
RealDefense may sell, transfer, or disclose personal data, including your contact information, to its affiliates, licensees, partners, and other third parties as appropriate in accordance with the terms of written agreements for legitimate business or marketing purposes.
Real Defense will, in its sole discretion, disclose your personal data to third parties in certain additional limited cases: (1) when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with the rights of RealDefense or its customers and vendors; (2) when we believe in good faith that the law requires us to do so; (3) to a subsequent owner, co-owner, or operator of a Site or applicable database or in connection with a merger, consolidation, or restructuring, or the sale of substantially all of our interests and/or assets, or other corporate change, including during the course of any due diligence process; and (4) in situations involving threats to the physical safety of any person.
We do not share your credit card information with unaffiliated third parties unless you authorize us to do so, or if it is necessary to fulfill our responsibilities, including, but not limited to, delivering a Product that you order.
Some of our pages use framing techniques to serve content to/from our partners while preserving the look and feel of our Site. Please be aware that if you provide any personal information to those partners, the privacy policies of those partners would apply. We advise you to review the policies of any such partners.VI. INFORMATION SECURITY
Your data is of the utmost importance to us. We use Secure Sockets Layer (SSL) and other transmission technologies to encrypt your personal data so it cannot be read in transit. In addition, we use secure technology, privacy protection controls, and restrictions on employee access to safeguard your personal information in storage.
Please note, however, that although we employ industry-standard security measures to safeguard the security of your personal information, no transmissions made on or through the Internet are guaranteed to be secure. Therefore, we cannot ensure the absolute security of any information you transmit to us, and you use our Site and provide us with your information at your own risk.VII. TRACKING TECHNOLOGIES
We and our marketing partners, affiliates, or analytics or service providers, use technologies such as cookies, beacons, tags, browser and device fingerprinting, network traffic monitoring, active scripting, recognition technologies and scripts, to analyze trends, administer the Site, tracking users’ movements around the Site, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
There may be other tracking technologies now and later devised and used by us in connection with the Site. Further, third parties may use tracking technologies in connection with our Site, which may include the collection and storing of information about your online activities over time and across third-party websites or online services.
We may partner with one or more third parties to either display advertising on the Site or to manage our advertising on other sites. Our third-party partner(s) may use tracking technologies to gather information about your activities on the Sites and other websites to provide you targeted advertising based upon your browsing activities and interests. If you wish not to have this information used for the purpose or serving you targeted ads, you may be able to opt-out by visiting: http:/www.networkadvertising.org/managing/opt-out http:/www.aboutads.info/choices
Statements regarding our practices do not apply to the methods for collecting information used by these third parties or the use of the information that such third parties collect. We do however work with third parties to make efforts to have you provided with information on their practices and any available opportunity to exercise choice. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties.VIII. OTHER SERVICES
If you click on a link to a third-party site, you will leave the Site you are visiting and be redirected to the site you selected. Because we cannot control the activities of third parties, we do not accept responsibility for any use of your personal data by such third parties, and we do not guarantee that they will adhere to the same privacy policies as RealDefense. We encourage you to review the privacy policies of any other service provider from whom you request services. If you visit a third-party site that is linked to a Site, you should read that third-party site’s privacy statement before providing any personal data.
If you use a forum on any of the Sites, you should be aware that any personal data you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal data you choose to submit in these forums. You may remove your post along with your personal data you submit within these forums by contacting us here.
Our Site(s) may include social media features, such as the “Share This” button that allows you to like us on Facebook or share our content on Twitter. These features may collect your IP address and which page you are visiting on our Sites, and they may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy statement of the applicable company.IX. CALIFORNIA CONSUMER PRIVACY ACT
Customer Escalation Team RealDefense LLC 150 S Los Robles Ave Suite 400 Pasadena, CA 91101